Create a warranty or repair request
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A warranty request directly from optrel sports AG is only possible for customers and dealers who have purchased the products directly from us. If this is not the case, please contact your Reseller. They will process your request.
If you have bought directly from us, please fill in the request form on the following page. Please note that in order to be processed, you must send one or more photos of the product with the claimed defect. Make sure that the defect is clearly visible.
Do not send the product to us until you are requested to do so. For shipments without a request, we cannot guarantee receipt and may charge additional handling fees.
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